Assistant Case Manager

Job Purpose

The Assistant Case Manager will provide comprehensive support to the Case Management team in the coordination, administration and delivery of high-quality case management services for individuals who have sustained catastrophic injuries, acquired brain injuries, spinal cord injuries and other complex neurological conditions.

Working closely with Case Managers, the Assistant Case Manager will play a key role in ensuring the effective coordination of care, rehabilitation and support services, helping to facilitate positive outcomes and maximise the independence, wellbeing and quality of life of clients.

The role will involve regular liaison with a wide range of stakeholders, including clients and their families, solicitors, Court of Protection Deputies, financial professionals, therapists, medical consultants, care providers and other members of the multidisciplinary team (MDT).

The successful candidate will be highly organised, proactive, compassionate and confident in managing competing priorities, maintaining professional relationships and ensuring that all aspects of case management support are delivered efficiently and to a high standard.

Key Responsibilities

1. Case Management Support

·       Provide day-to-day support to Case Managers in the coordination and management of complex client cases.

·       Assist with the implementation and monitoring of rehabilitation and care plans.

·       Support the coordination of appointments, assessments, interventions and ongoing rehabilitation services.

·       Maintain regular contact with clients, families and professionals to support continuity of care.

·       Assist in identifying and escalating any concerns, changes in circumstances or emerging needs to the relevant Case Manager.

·       Support Case Managers in monitoring client progress and ensuring agreed actions are followed up.

2. Stakeholder and Professional Liaison

·       Develop and maintain effective working relationships with solicitors, litigation teams, Court of Protection Deputies and professional representatives.

·       Liaise with therapists, medical consultants, neuropsychologists, occupational therapists, physiotherapists, speech and language therapists and other MDT professionals.

·       Communicate effectively with care agencies, support workers, rehabilitation providers and other external organisations.

·       Coordinate meetings, case conferences and MDT discussions, ensuring relevant parties are informed and involved.

·       Act as a professional point of contact for routine enquiries, ensuring appropriate communication and timely follow-up.

·       Maintain a professional and sensitive approach when communicating with clients and their families.

3. Financial and Administrative Coordination

·       Assist with the monitoring and administration of client budgets and expenditure.

·       Liaise with Deputies and financial representatives regarding funding, invoices, care costs and service provision.

·       Assist with obtaining quotations for equipment, therapies, care packages and other client-related services.

·       Support the processing and monitoring of invoices and expenses, ensuring these are appropriately recorded and authorised.

·       Maintain accurate financial records and flag any discrepancies or concerns to the relevant Case Manager.

·       Assist with identifying potential funding requirements and ensuring these are communicated to the appropriate parties.

4. Reporting and Documentation

·       Assist with the preparation of case management reports, progress updates and professional correspondence.

·       Maintain accurate, detailed and up-to-date client records and electronic case management systems.

·       Ensure telephone calls, meetings, communications and key decisions are appropriately documented.

·       Assist with compiling information from the MDT for reports and case reviews.

·       Support the preparation of documentation for solicitors, Deputies and other relevant professionals.

·       Ensure all documentation is completed in accordance with company policies, GDPR and confidentiality requirements.

5. Client-Centred Support

·       Promote a person-centred approach, ensuring that the needs, wishes and aspirations of clients remain central to all activities.

·       Demonstrate empathy, sensitivity and professionalism when working with individuals who may have complex physical, cognitive, behavioural and psychological needs.

·       Recognise the importance of dignity, choice, independence and quality of life.

·       Support Case Managers in identifying opportunities to improve client outcomes and enhance rehabilitation provision.

·       Maintain appropriate professional boundaries at all times.

6. General and Operational Responsibilities

·       Provide general administrative and operational support to the Case Management team.

·       Assist with diary management, scheduling appointments and coordinating meetings.

·       Support the development and maintenance of internal processes and systems.

·       Ensure compliance with company policies, procedures, health and safety requirements and relevant professional standards.

·       Maintain confidentiality and handle sensitive personal and medical information appropriately.

·       Undertake training and professional development to enhance knowledge of neurological conditions, catastrophic injuries and the case management sector.

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Person Specification

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Essential Skills and Experience

·       Experience in an administrative, healthcare, rehabilitation, social care or case management support role.

·       Excellent organisational skills and the ability to manage multiple tasks and competing deadlines.

·       Strong written and verbal communication skills.

·       Confidence communicating with a range of professionals, including solicitors, Deputies and healthcare professionals.

·       High level of attention to detail and accuracy.

·       Ability to work independently whilst also contributing effectively to a wider team.

·       Strong IT skills, including Microsoft Office and electronic record-keeping systems.

·       Ability to handle confidential and sensitive information appropriately.

·       Aproactive, flexible and solution-focused approach.

Desirable Skills and Experience

·       Previous experience within private case management, medico-legal rehabilitation or catastrophic injury services.

·       Knowledge of acquired brain injury, neurological conditions, spinal cord injuries and complex physical disabilities.

·       Understanding of the litigation process and the role of solicitors in personal injury and clinical negligence claims.

·       Awareness of the Court of Protection and the role of professional Deputies.

·       Experience liaising with multidisciplinary teams and coordinating rehabilitation services.

·       Understanding of care packages, rehabilitation pathways and complex support arrangements.

·       Experience assisting with client budgets, invoices and expenditure monitoring.

·       Relevant qualification in health and social care, psychology, rehabilitation, occupational therapy, nursing or a related discipline.

Personal Attributes

The successful candidate will demonstrate:

·       Compassion, empathy and a genuine interest in improving the lives of individuals with complex needs.

·       Professionalism and confidence when dealing with senior professionals and external stakeholders.

·       Excellent interpersonal and relationship-building skills.

·       Initiative and the ability to anticipate what needs to be done.

·       A methodical and organised approach to workload management.

·       Resilience and the ability to work in a sometimes challenging and emotionally demanding environment.

·       Discretion, integrity and a strong sense of responsibility.

·       A willingness to learn and develop within the specialist case management sector.
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What We Offer

·       The opportunity to work within a specialist and supportive private case management company.

·       Exposure to complex and interesting neurological and catastrophic injury cases.

·       The opportunity to work alongside experienced Case Managers and a wide range of rehabilitation professionals.

·       Ongoing training and professional development.

·       Opportunities for career progression within the case management sector.

·       A rewarding role where your contribution can make a meaningful difference to people's lives.
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Overall Expectations

The Assistant Case Manager will bean integral part of the case management team, providing reliable, proactive and professional support to ensure the smooth coordination of client care and rehabilitation.

The role requires an individual who can build strong professional relationships, communicate confidently with legal and healthcare professionals, demonstrate compassion towards clients and their families, and take ownership of administrative and coordination responsibilities.

The post holder will be expected to work collaboratively with Case Managers whilst demonstrating initiative, accountability and a commitment to delivering an exceptional standard of service.

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Why work for Rehabilitation for Independence?

We are an expanding, passionate rehabilitation company providing support to children and adults across England, specialising in acquired brain injury, spinal injury, and other complex conditions.

We believe our staff are key toour clients’ rehabilitation success and offer a supportive employment packageincluding training, supervision, and development, alongside a competitive rateof pay and excellent benefits:

• 5.6 weeks holiday including bank holidays, rising with length of service (pro rata for part time)
• Extra annual leave holiday perks
• Private Healthcare
• Employee counselling service
• Quarterly supervisions
• Free DBS checks
• £150 referral scheme
• Ongoing training and development opportunities
• Great modern office in Bury with free tea, coffee, and parking
• Auto-enrolment pension scheme
• Employee online discount programme for major retailers
• Regular social events and activities

We are a friendly and supportive team that encourages success at all levels. We are an equal opportunities employer, committed to creating an inclusive working environment that empowers our employees and enables everyone to be the best they can be.

Please send your CV to christine@rehabforindependence.co.uk
Or call 0161 762 9876 to discuss the role further.